Privacy Policy
Ratz Levad (ratzlevad.com and app.ratzlevad.com) · Last updated: October 2026
Who we are
Ratz Levad is a service run by Avshalom Entes, Israel. Privacy contact: avientes@gmail.com.
What we collect
- Business details given at sign-up: business name, name, email and mobile number.
- Information the business enters: services, prices, working hours, appointments, customers and invoices for reminders.
- Details of the business's customers who book or get a reminder: name, mobile number, time and service.
- WhatsApp messages sent to the service number, to answer them and manage bookings and payments.
- Basic technical data (server logs) for security and operation.
How we use it
Only to run the service: bookings, WhatsApp confirmations and reminders, answers to customers' questions, payment reminders, summaries for the business, and support. We do not sell data and do not use it for advertising.
Who we share it with
Only providers that run the service, and only as needed:
- Hostinger: the server where the service runs and data is stored.
- Meta (WhatsApp Business): sending and receiving WhatsApp messages.
- Google: Google Calendar for those who connect it, and email sending.
- AI providers (Google Gemini and OpenRouter): drafting answers when the business turns on an agent.
- Twilio: voice answering, for those who turn it on.
- Netlify: hosting of ratzlevad.com.
We share it with no one else unless the law requires it.
Google user data
If you connect Google Calendar, Ratz Levad reads the busy times of your primary calendar so customers cannot book a time you are already busy, and adds, updates or removes only the events for appointments booked through Ratz Levad. We do not read the titles, attendees or details of other events, we do not sell this data, and we do not use it for advertising or to train AI models.
Ratz Levad's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You can disconnect at any time from the booking settings page, and ask us to delete the stored access token.
Retention and deletion
Data is kept while the account is active. You can ask by email for a copy, a correction or deletion, and we handle it within 30 days. A business's customer can stop reminders at any time by replying "הסר".
Security
Server access is restricted and encrypted, and traffic to the site and app is encrypted (HTTPS).
Changes
If this policy changes, the date at the top changes.